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Customer Experience (CX) and NPS Capability Expert

Project Overview :

Role available immediately in Singapore & Mumbai (India) for a fast growing and well funded Fintech start-up. Conceptualise, develop and implement a Consumer Experience / NPS program across the company to ensure consumers at all levels are delighted in their experience with the platform. Develop a regional customer experience performance framework including customer feedback collection, insight analysis and action plan to resolve the issues and close the expectation gap. Identify opportunities to create service differentiation through customer insights, competitive benchmarking, emerging technology and partnerships. Identify opportunities to create service differentiation through customer insights, competitive benchmarking, emerging technology and partnerships. Remuneration is negotiable according to the level of experience.

(Negotiable)

Full-time

Singapore,Singapore(SG)

Jun 2019 (Duration: 12 Months)

Benchmarking,Consultant,Project development,Project management,Strategic management/planning,Design Thinking,NPS (Net Promoter Score),Customer Experience Journey

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