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Customer Experience (CX) and NPS Capability Expert

Project Description

Role available immediately in Singapore & Mumbai (India) for a fast growing and well funded Fintech start-up. Conceptualise, develop and implement a Consumer Experience / NPS program across the company to ensure consumers at all levels are delighted in their experience with the platform. Develop a regional customer experience performance framework including customer feedback collection, insight analysis and action plan to resolve the issues and c.....

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